SHIPPING INFORMATION

Orders will be processed and shipped out within 1-2 business days once credit card authorization and verification have been obtained.  All customers will receive a confirmation email with tracking information when the order has shipped.

All orders are shipped via United States Postal Service (USPS).  The following shipping methods are available at this time: 

U.S ORDERS-

Ground (3-5 business days)  

Priority (2 business days)

Express (the following business day)

INTERNATIONAL ORDERS-

Ground International (7-21 business days)  

Priority International (6-10 business days)

Express International (2-3 business days)


INTERNATIONAL SHIPPING INFORMATION

International orders require a valid street address (P.O. Box addresses cannot be accepted) and a telephone number for your order. Based on the rules and regulations of the destination country, some international orders may require several weeks for customs processing. Please be advised that Kristine Lily is not responsible for any additional duties, taxes, or other shipping related fees that may be charged by your specific locality.

RETURN POLICY

Kristine Lily provides FREE return shipping (within the continental U.S.) and accepts returns or exchanges within thirty (30) days of delivery receipt. If you would like to return any unworn/unused merchandise, simply email: service@kristinelily.com and include your order # to receive an email with a pre-paid, pre-addressed shipping label. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). For returns, a credit will be applied to your credit card or original method of payment within 14 days. For items being returned that shipped via free domestic shipping on orders of $75+, a $4.49 shipping charge will be deducted from the refund.  For exchanges, the new item(s) will be shipped out within 14 days at no additional shipping charge.

For any inquiries concerning returns or exchanges, please contact Customer Service at: service@kristinelily.com. 

WARRANTY

All Kristine Lily jewelry is handcrafted with care in NYC.  We strive to produce top quality products that you will love, wear, enjoy and will pass the test of time.