My order is being sent directly to the recipient as a gift, can an invoice/receipt not be included?

Yes! After an order is placed the purchaser will be emailed a digital receipt, but a physical receipt will not be included in the package.  Since many of our orders are sent directly to the recipient as a gift, an invoice/receipt is never included in the package and is not needed for return/exchange.  In the event the recipient would like to return/exchange all they need to do is email: service@kristinelily.com and provide their name and shipping address, the purchaser's name and/or order # to receive a pre-paid, pre-addressed return label and return authorization form.

How do I care for my Kristine Lily jewelry?

Each piece of Kristine Lily jewelry is hand crafted and requires delicate handling and care in order to maintain the beauty of your piece.  Gold vermeil, gold plated and gold filled jewelry should be stored in a jewelry box, pouch or clear zip bag, away from bright light, heat and humidity.
Avoid liquid jewelry cleaners or other abrasive cleaning methods. After numerous wears, gently wipe with a soft cotton cloth in order to prevent tarnishing and remove natural bod oils, sweat or residue. If you prefer an “antique finish” you can skip this step.
Refrain from using alcohol and oil-based products such as hairspray, lotions, perfumes, cleaners or soaps while wearing your jewelry. Avoid exposure by putting your jewelry on last when getting ready to go out. 
Remove jewelry before showering, bathing, athletics, swimming or other strenuous activity. Remove bracelets and rings before hand washing.

Sterling silver jewelry should also be stored in a jewelry box with anti-tarnishing fill or air tight clear zip bags.  After wear, sterling jewelry can be cleaned with a silver polishing cloth or with a silver cleaning liquid solution (liquid solution can be used as long as the piece does not contain pearls or gemstones).  To keep your piece in optimal condition it is best to avoid wearing sterling jewelry while swimming, bathing or applying perfume.

Does Kristine Lily have a repair policy?

Yes, at Kristine Lily we are confident that with proper care the products we provide are made to last.  If for any reason, your piece from Kristine Lily ever needs repair we offer jewelry repair and “Jewelry Spa” services.  Services include, gemstone re-setting, metal re-plating, polishing and cleaning.  Repair service is free for orders under 1 month old.  For older orders, service fees per piece are a flat $25 rate.  Please contact: service@kristinelily.com to receive a pre-paid, pre-addressed shipping label to send your piece to the “Jewelry Spa” or for additional information. 

What is 14k gold filled?

14k gold filled is 14k gold that has been mechanically bonded to a brass core.  The outer coat of gold is thick; and this highly effective process enables gold filled jewelry to be worn for over 20 years before the inner brass core begins to show.  Gold filled jewelry is safe for most people with metal allergies and sensitivities.

What is gold vermeil?

Gold vermeil is karated gold plated over sterling silver.  Unlike other plating methods, vermeil requires the base to be pure sterling silver and the layer of gold to be at least two and one-half microns in thickness.  Kristine Lily uses 18k and 24k yellow and rose gold for our vermeil pieces. 

Gold vermeil is a desirable metal as it has a very similar appearance to pure gold, yet costs significantly less.  Also, due to gold vermeil’s composition of only gold and silver, it can be worn safely and comfortably by people with metal allergies and sensitivities. 

Is it safe to use my credit card on your site?

Purchases made on kristinelily.com are safe.  We use industry standard Secure Socket Layer (SSL) encryption technology to safeguard your information.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and Discover.  We also accept payments made through PayPal.

Does Kristine Lily offer investment opportunities?

Yes, please contact Steven Skalicky for all current information regarding investment opportunities. Steven Skalicky's contact information can be found here: Steven Skalicky